Mobenzi Software as a Service Order

Current Version 2.7 – Last Updated 25.06.2021

Previous published versions:

1. Introduction

2. Definitions

In these terms:

3. Duration

4. Changes

5. Account Registration

5.1. Registration required

5.2. Registration information

To register an account, you must:

5.3. Identify verification

It is important for us to know who we are doing business with. You authorise us to make any enquiries we consider necessary to verify your identity. This includes:

6. User profiles and security

6.1. Credentials

6.2. Choice of passwords

6.3. Access

6.4. Authorised user obligations

Each authorised user agrees:

6.5. Account administrator obligations

Each account administrator agrees:

6.6. Your instructions

6.7. Monitoring security

We reserve the right to take whatever action we deem necessary to preserve the security and reliable operation of our software as a service and you undertake that you will not do or permit anything to be done which will compromise our security. If:

7. Services

7.1. Grant of license

7.2. Our obligations

7.3. Your obligations

7.4. Fair usage policy

7.5. API

7.6. Service levels

We will provide the services with the following service levels:

7.7. Data security and hosting infrastructure

We will host your data securely as follows:

Data CentreAWS EU Region
Data Encryption256-bit SSL in transit
Offsite data backupEvery 5 minutes to Amazon S3
Data auditingAutomated

8. Access requirements

8.1. Handset requirements

8.2. Web browser requirements

9. Plans

We offer various plans to suit your specific requirements. These plans provide access to varying features of the software as a service and impose limits specified below.








Intuitive form design & preview
More than 14 field types
Advanced logic & validation
Capture images, audio, video, location, signatures, barcodes
Capture iterative/repeating data
Apply styles and formatting to form content
Import existing XLSForms and XForms


Multi-language form support
Form version history
Embed media and PDFs
Document field type support
Hide and lock individual fields
Pre-load forms with existing data
Dynamic option list filtering
Embed forms within one another
Embed custom functionality & interfaces within forms
Flag fields containing sensitive data to restrict access


Data storage1GB50GB100GB250GB500GB
Workspace users2Unlimited
Forms per workspace10Unlimited
Form submissions500/month10,000/month20,000/month50,000/month100,000/month


Android app for offline mobile data collection
Advanced form resumption & data entry settings
Data Collector limit52550200500
Background syncing of forms, captured data & media
Data Collector management tools & performance reportingLimited
Integrated push messaging for communicating with field teams


Data collection support using any modern web browser
Save & resume web forms
Restrict web form access to authenticated Data Collectors
Pre-populate forms from existing data and third-party sources
Custom confirmation page


Real-time data visualisationsAdvanced filters, charts & maps
Data export formats
  • CSV
  • Microsoft Excel
  • CSV
  • Microsoft Excel
  • Stat/Transfer
  • CSV
  • Microsoft Excel
  • Stat/Transfer
  • CSV
  • Microsoft Excel
  • Stat/Transfer
  • CSV
  • Microsoft Excel
  • Stat/Transfer
Published reports
Workspace roles & permissions
Organise forms & users with tags
Automated data auditing
API access

9.1. Community plan

9.2. Premium plan

Premium plan customers may elect to subscribe for expansion packs to increase certain plan limits for an additional monthly fee per expansion pack.

Data Collector limit200+50
Workspace limit10+2
Storage limit250GB+50GB
Form submission limit50,000/month+10,000/month

9.3. Enterprise plan

Enterprise plan customers may elect to subscribe for expansion packs to increase certain plan limits for an additional monthly fee per expansion pack.

Data Collector limit500+50
Workspace limit25+2
Storage limit500GB+50GB
Form submission limit100,000/month+10,000/month

10. Support

We will provide support to authorised users from accounts subscribed to a paid plan in good standing.

Help Center access
Email support
Chat support

10.1. Help centre

10.2. Help desk

11. Optional add-on features

12. Account downgrades, parking and cancellation

12.1. Downgrades

12.2. Account parking

12.3. Account cancellation

13. Data protection

13.1 Definitions

For the purposes of this clause data protection laws means

13.2 Roles and obligations

13.3 Deletion of personal data

To delete personal data stored by us, you must:

Upon receipt of your purge request, we will process the removal of the record(s) containing personal data from our systems. It may take up to 14 days for the record(s) to be purged from our primary database. It may take a further 14 days for the record(s) to be purged from previous back-ups of the primary database. Traces and fragments of the record(s) may exist in system logs which may take up to 3 months to be cleared.

13.4 Data breaches

We will, as soon as reasonably practicable in the circumstances, but within 24 hours of becoming aware, notify you in writing of any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to any data we store on your behalf. We will provide you with a written notice that will specify:

It will be your responsibility to determine whether any personal data has been breached and take action accordingly. We will promptly comply with any written instructions you provide to us and coordinate with you in relation to the data breach as it pertains to any breached personal data under your control.

13.5 Update

The parties agree to any reasonable amendment to this clause to bring it into line with any amendment to or re-enactment of any data protection laws or any recommendations of the Information Commissioner or other data protection or supervisory authority.

14. Fees

Our fees for the various plans are available on our website or upon request. All fees are due in advance unless specified otherwise.

14.1. Fees cover software as a service usage only

The fees will cover the software as a service and not any other software, including any database.

14.2. Fee increases

14.3. Upgrades

14.4. Payment methods

14.5. Time and materials

We may charge you additional fees on a time and materials basis for time that we, in our reasonable opinion, spend in relation to the following:

14.6. Electronic billing and notices

14.7. Refunds

15. System issues

16. Excluded services

17. Restrictions

You will not:

18. Suspension of service

18.1. Without cause

We may modify, suspend, or discontinue providing the services without cause (with or without notice) and will not be liable for doing so.

18.2. AUP violation

We may immediately suspend your right to use any of the services if you violate our acceptable use policy.

18.3. Preservation of data (suspension)

In the event that we suspend your access to any services, we will not take any action to intentionally erase any of your data in our possession during the period of suspension and the fees will continue to accrue.

19. Termination of service

We may immediately terminate this agreement at any time by giving you notice in writing if:

20. Effect of termination

20.1. Data deletion

On the deactivation, cancellation or deletion of your account:

20.2. Post termination assistance